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frequently asked questions


Where can I send the engraving design and text?

You can send us your engraving details to our email address engravedmemories86@gmail.com or complete the engraving form in the description.

Can I have photos engraved on both sides?

Depending on the item. Please contact us first.

How long does it take to receive my item?

It usually takes around two working days for us to personalize and dispatch the items. UK delivery takes up to five working days during busy periods as the Holidays and around two days normally.

International orders can take up to two weeks to be delivered.

Do you engrave photos and text?

Yes, we can engrave images, artwork and text on most of the items in the store.

Can you edit my photo before engraving it?

Yes, we can remove the background, edit people from different pictures together, remove certain objects or people, optimize lighting and contrast, etc.

Do you check the spelling before engraving the text?

NO, all text is engraved exactly as you send it to us, please double check your message.

Can I pay by phone?

No, we can only accept PayPal or card payments.

Can you engrave in color?

No, that’s not possible. All engraving results are monochrome and photos have a holographic effect, best visible in certain angles.

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