Terms and conditions of purchase
Please read this Terms before placing your order.
All items are personalized using impact engraving. The image/text does not wear off unless the item is mechanically polished or scratched.The image and text engraved on the metallic items will appear monochrome (black and white), we cannot “color engrave”.
The engraved photographs have a holographic effect and will only be fully visible when the light hits the surface of the item in certain angles. We reserve the right to remove the background of your image when engraved unless stated otherwise in the Engraving instructions Form or in the emails that you send us.
PLEASE NOTE that we cannot guarantee that your engraved photograph will have the same level of detail as the ones from the advertised items. Some photographs appear clearer than others, due to quality, level of detail and light of image provided. Low quality images will be enhanced to our best efforts but we cannot be held at fault if you feel the images are not clear enough when engraved.
Please note that we do not always respond to confirm engraving instructions and photographs/prints/images sent by email have been received. If we do not receive the engraving instructions in a three day period after you have purchased the item, we will try to contact you.
Shipping & Returns Policy
Free deliveries will only be made using a standard Royal Mail service. If you need a faster tracked service please select it when checking out.
Items are personalized, due to this they cannot be returned unless a mistake has been made on our behalf.
If you have received an incorrect, deffective item or an error has been made on our behalf we'll issue you a full refund or if requested, a replacement.
Please double check any details you send us for engraving and personalisation before placing the order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
For your item to be engraved & dispatched it usually takes around 2 to 3 working days. Please allow another 2-3 days for deliveries in the UK and 10-15 days for international deliveries. Please be aware that delays may occur around and during busy Holidays. We strongly advice customers living in Australia or the US to plan ahead before buying to avoid disappointment.
If your order is time sensitive please let us know and also select a Tracked and Signed service, it's usually faster than the Standard service.
We do not store credit card details nor do we share customer details with any 3rd parties.